Ordering:

Payment methods we accept: Paypal, Visa, MasterCard, Discover, American Express and any bankcard with the Visa or MasterCard logo.

All prices are shown in USD. Your bank will likely convert your purchase to your currency. You can go to www.xe.com for exchange rates. Exchange rates can change each day. Your bank may charge currency conversion fees.

International orders must ship to the billing address registered to the credit card.

Please make sure all your information is entered correctly on your order because we are unable to make changes once the order has shipped.

Shipping:

Free standard shipping on all international orders over $199 USD!

Free standard shipping on all orders to Canada!

We offer two shipping carriers: United States Postal Service (USPS) and FedEx.

Delivery by USPS: Your order will be delivered to your country's Customs office by USPS. Your Customs office will process the package and then it will be delivered by your local postal service, usually the same one that delivers your mail to you. This option has very limited tracking and delays can occur during shipping, Customs processing and during final delivery.

Delivery by Fedex: Your package will be delivered to your Customs office and processed faster. Fedex delivers the package to you and there are fewer delays.

If you don't see your country listed below, please email us at customerservice@solestruck.com.

If any package is refused or undeliverable, customer will be responsible for any return shipping costs or taxes. It can take 8 weeks or more for a refused or undeliverable package to arrive back to us. The original shipping cost is non-refundable.

Customs and Duty:

Your country's Customs office may add Customs taxes (VAT) and Duty to your package once it arrives at your Customs office. Customer must pay any customs, duties and/or taxes to the parcel carrier at delivery of the package. Your parcel carrier may contact you to arrange payment of these fees before the package can be delivered. If any package is refused or undeliverable, customer will be responsible for any return shipping or taxes.

Tracking:

You will receive a confirmation email once your shoes are boxed up and ready to ship. It will include your tracking number and you can track your package from that email. Some tracking updates will not appear for a few days after the package ships, depending on where it is traveling to.

USPS: Very limited tracking. Your order will be delivered to your country's Customs office by USPS. You will see one tracking update once we ship the package, then possibly none while it travels to your country. Your Customs office will then process the package and this could take a couple days or a couple weeks or more, depending on how fast your Customs office is. Once cleared, it will be delivered by your local postal service, usually the same one that delivers your mail to you. Delays can occur for various reasons during shipping or while in Customs and we will not know why. Check your local postal carrier's website to see if there are any further details about your package once it clears Customs.

Fedex: Provides daily tracking updates. Your package will be delivered to your Customs office and processed faster. Fedex delivers the package to you and there are fewer delays. Most packages arrive in the 3 - 5 business day estimate.

Returns:

Returning is no problem!

Any product you wish to return must be sent with a shipping box to protect the shoe box including its original packaging and the shoes must be in unworn condition. We cannot accept returns for used merchandise.

Just box your shoes back up, take them to the parcel carrier of your choice and pay for the return shipping back to us. Solestruck does not provide return shipping labels on international orders and any shipping costs are non-refundable.

We will refund the cost of the shoes once they arrive here and email a Refund Confirmation to you once that is done. You will see the refund back on your card within 3 - 5 business days, depending on how fast your bank is.

Check with your Customs office to see if they would refund any Customs taxes on a return. Solestruck does not refund Customs taxes or fees.

Secure and safe ordering:

Solestruck takes precautions to protect your credit card information. Our website uses 128-bit Secure Socket Layer (SSL) encryption software on pages where customers enter personal information such as their name, address, and credit card information. While on a page using SSL, you may notice a lock or key icon on the bottom status bar of your browser window. This icon indicates that SSL encryption is active.